Cancellation Policy
Introduction
We strive to provide the best experience for our customers. We understand that circumstances may change, and therefore, we offer a flexible cancellation policy to ensure your convenience.
Cancellation by Us
1. Cancellation Due to Weather Conditions:
- We may cancel tours if weather conditions are unsuitable to ensure the safety of all participants.
- Customers will be notified of any cancellations as soon as possible.
- In the event of a cancellation by us, options for rescheduling or a full refund will be provided.
Cancellation by the Customer
1. Cancellation Notice Period:
- Customers are preferred to cancel their booking at least 12 hours before the tour departure time.
2. How to Cancel:
- Customers can cancel their booking by contacting us directly or via the email provided on the [Contact Us](#) page.
- Please provide booking details when cancelling to ensure prompt processing of the request.
3. Fees and Refunds:
- There are no cancellation fees if the customer cancels their booking within the specified notice period (at least 12 hours before the tour departure time).
- Any payments made will be fully refunded if the cancellation is made within the specified notice period.
Rescheduling
1. Requesting Rescheduling:
- Customers may request to reschedule the tour to another date if personal circumstances prevent them from joining at the scheduled time.
- Please contact us as soon as possible to arrange rescheduling.
Contact Us
If you have any questions or need further information about the cancellation policy, please contact us via the [Contact Us](#) page.
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